June 2018: What's new at Zendesk TL;DR New year. New features. Better experiences all around. We’ve added 20+ features that make the agent experience smoother, provide easier ways to track the performance of your team, and smarter
Customer Service Ongair and the GDPR Learn more about the GDPR coming into effect on 25th May and how you can continue to deliver great customer service while maintaining customer privacy.
Facebook F8 Day One - Recap F8 - Facebook's Annual Conference kicked off today. Here's a quick recap of day one and what it means for Ongair users.
Facebook Important changes on the Facebook platform What the recent Facebook privacy challenges mean for your business using Messenger and other products. UPDATE: Messenger now available...
Customer Service WeChat Connect for Zendesk Want to get your WeChat conversations as Zendesk tickets? Try WeChat Connect for Zendesk from Ongair today.
Customer Service Ongair for Elitebet : Social media Engagement is Key EliteBet is Kenya’s Premier Sports Betting company. Through their website, their customers access games which they can place bets on. Eliebet currently provide betting options for Football fans and are planning to
What's new? August 2017 Hey there, here's a few new features which we have rolled out this month and are really excited about. 1. Use Ongair to edit your contacts' details. Using the Ongair dashboard, you can
The Rise of The Facebook Messenger Bot : Here's why you should care. In a bid to combine two blasts from the past: the telephone directory (the way we used to find people) with the Yellow Pages (the way we used to find businesses) Facebook opened
Just Bot it : Bots at work. A chatbot is a computer program that mimics conversations with people through Artificial Intelligence. Here's a quick look at how bots are being used in different industries. 1. Customer Service Customer service excellence
Conversational AI Remember the last time you were on hold for close to “forever” when trying to access customer support? Imagine being able to have the issue resolved in less time through chat or a
LetMeExplain Getting started with WeChat Connect WeChat connect for Zendesk allows you to seamlessly integrate WeChat®️ messages into your Zendesk work flow. In addition to Email and other traditional channels, you can now easily reach your customers on Wechat
digital marketing HOW MESSAGING APPS HELP BOLSTER YOUR DIGITAL MARKETING CAMPAIGN What is the quickest way to reach out to friends and family nowadays? Instant messaging! Gone are the days of sending texts via a mobile network. According to a recent report by eMarketer,
WhatsNew Ongair Android App : Access your customers on the go! Remember when we used to communicate the old fashioned way? Phone conversations, faxes, and even emails. In the recent past, Instant messaging apps have taken over these old modes of communication making it
Ongair We are two! This month (26th May) we turned two!! In these two years, we have experienced tremendous growth in Instant Messaging ranging from the increased creation and use of chatbots, the revolution in encryption of
Telegram Telegram adds voice calls and they are secured by emojis. The telegram voice calling feature has been anticipated worldwide for quite some time. Telegram, according to this blogpost revealed that they will be rolling the voice calls to telegram users and here's few
Customer Service The very angry customer: How to diffuse a tense situation. Happy new month!! "Mayday! Mayday! We have an angry caller on the line " If you have had to handle an angry or upset customer, you know this is not one of
The toughie: 3 Tough customer service situations and how to handle them. To better understand the helm of tough situations, we had a sit down with Lily Kisenga, our Customer Success Manager who shared three tough situations and how to best handle them. Situation One:
Messenger NTW 2017: Business opportunities on Messenger On the first evening of this years Nairobi Tech Week, Facebook's Strategic Platform Partnerships Manager, Proud Dzambukira hosted our CEO & Co-Founder Trevor Kimenye, Mark Kaigwa Founder at Nendo , Andrew Kamau, CEO &
Customer Service CRM Trends that will impact your business in 2017 Customer Relationship Management practices continue to evolve with each year bringing newer and more efficient ways to ensure customer success. Here's CRM trends you should look out for in 2017? More Efficient Social
WhatsNew Love Data? New Ongair Analytics As you know, we recently launched a new version of Ongair. We believe that a deep understanding of people, and how they interact with your business is the key to driving growth. That's
We have launched a new Ongair dashboard You’ve been upgraded to the latest version of Ongair which provides a host of powerful features to help you conveniently manage your conversations from your instant messaging accounts better and faster on
Trends 5 reasons why Ongair is your best in pick in the Instant Messaging game. Would you believe, it’s been more than 20 years of Instant Messaging ? What started as basic command - line messaging has today evolved into one of the most essential tools of the
WhatsNew Never miss your facebook Customers' posts or comments again It’s easy to fall behind when managing Facebook pages directly through Facebook yet your customers want to find answers quickly online especially through social media. In addition to providing real time conversations
Ongair Introducing - The Ongair Zendesk App We’ve always been huge fans of Zendesk at Ongair, in fact we use it to serve our customers everyday. The begining Shortly after we launched Ongair, we realized that many of our
