In a bid to combine two blasts from the past: the telephone directory (the way we used to find people) with the Yellow Pages (the way we used to find businesses) Facebook opened the Messenger Platform to the global community of developers in April 2016 This was primarily aimed at
A chatbot is a computer program that mimics conversations with people through Artificial Intelligence. Here's a quick look at how bots are being used in different industries. 1. Customer Service Customer service excellence is key to competitive advantage and Digitally-savvy customers look for options that provide seamless support and customer
Remember the last time you were on hold for close to “forever” when trying to access customer support? Imagine being able to have the issue resolved in less time through chat or a bot that makes self-service possible. You said Bots? Yes I did..The second most recent Buzzword in
WeChat connect for Zendesk allows you to seamlessly integrate WeChat®️ messages into your Zendesk work flow. In addition to Email and other traditional channels, you can now easily reach your customers on Wechat without leaving Zendesk. More and more of your customers are spending time on Wechat and other Instant
What is the quickest way to reach out to friends and family nowadays? Instant messaging! Gone are the days of sending texts via a mobile network. According to a recent report by eMarketer, nearly 1.4 billion people use private messaging apps, a figure expected to breakeven with the social
Remember when we used to communicate the old fashioned way? Phone conversations, faxes, and even emails. In the recent past, Instant messaging apps have taken over these old modes of communication making it possible to reach out to people in seconds from the smartphones we carry everywhere. Through our robust
This month (26th May) we turned two!! In these two years, we have experienced tremendous growth in Instant Messaging ranging from the increased creation and use of chatbots, the revolution in encryption of instant messaging, the inclusion of voice calling options as well as improved group chat features. Users around
The telegram voice calling feature has been anticipated worldwide for quite some time. Telegram, according to this blogpost revealed that they will be rolling the voice calls to telegram users and here's few features to look out for in the new Voice Calls Feature: 1. Secure voice calls According to