Customer Service on Instant Messaging

Case Study: Providing Great Customer Service

Learn from one of our customers about how they're keeping connected to their customers through Ongair

How to keep providing great support during the COVID-19 pandemic

Some tools and tips on how to provide great support remotely during the COVID-19 pandemic

5 WhatsApp marketing tactics for your business

Although WhatsApp does not sell Ads directly, with innovative strategies, it provides a low-cost platform to market to your target audience.

Customer Service

4 Reasons why you need to know your business’ Net Promoter Score

Promoters (Score 9-10) - These are responders who love your product or service. They are likely to recommend your business to others through word of mouth.

WhatsNew

What's New? Early 2020 Edition...

We know these improvements will raise your productivity a notch higher. If you want a demo session, feel free to email us on hello@ongair.im

Email

Email Marketing facts your business should know in 2020

Incorporate email marketing into your larger marketing strategy. Use a CRM like Ongair in your marketing mix, to talk to your customers in a central place.

Customer Service

How to increase your productivity in 2020 as a customer-facing team

CRM software like Ongair helps you talk to your customers on different social channels in a central dashboard. You can also talk to us on hello@ongair.im for advice on a package that suits your business needs.

Ongair

Ongair 2019 Top 10 Highlights

A lot has taken place for the past 12 months. Here are some highlights of the year that has been:

Facebook

How Businesses Use Messenger to Engage Customers Highlighted at FBiD8 Nairobi

Facebook held its iD8 conference for developers in Nairobi on Friday November 22. One of the pioneers who has built a business on top of the messenger platform..

Privacy

What does the Data Protection Act 2019 mean to you?

Anyone within the boundaries of Kenya enjoys the protection of the Data Protection Act, as long as they reside in Kenya irrespective of their citizenship.

How To

How to guard your business against data breaches

Even before the regulations, there were data breaches taking place in businesses globally. 2017 was known as the year of the data breach. Just four per cent of the data breaches were secure, because of encryption- means that the stolen data was rendered useless.

Customer Service

The Magic of Service- Customer Service Week 2019

We appreciate all customer care professionals who are always on the front-line helping customers. They are the real magicians who turn even bad experiences into return customers.

Customer Service

Why are CRM systems useful for non-profits?

You can try out Ongair CRM, which enables you to interact with your donors where they are.

culture

Dedan Msafiri - Team Profile.

Being a start-up I could gain more knowledge and hands-on experience. I like challenging projects, which are more likely to be found in a startup setting as opposed to a big organization with their systems in place.

How is Dark Social Useful to My Business?

Photo by Rami Al-zayat / Unsplash Dark social refers to the content that occurs outside of what can be measured by analytics programs. Based on a February 2019 survey, 63 percent of Internet users

Customer Service

WhatsApp for Business - API vs APP

Let's explain the difference between the WhatsApp for Business APP and API and which is right for your business.

WhatsNew

What's New! Late 2018 edition

Updates! You can now redact text, block and unblock contacts as well as easily manage your team.

Getting Started with Telegram Connect

How to quickly set up Telegram connect to perform customer support on Telegram via Zendesk

wechat

WeChat Connect Freshdesk Setup

A quick guide on how to setup your WeChat to integrate with Freshdesk.

Freshdesk

Setting up Telegram Connect on Freshdesk

A step by step guide to setting up Telegram Connect on Freshdesk. Now you can support your customers on Telegram.

Getting Started

Setting Up WeChat Connect on Zendesk

A detailed breakdown of how to configure the WeChat Connect application on Zendesk.

Customer Service

Introducing WeChat on Freshdesk

Easily provide great support via WeChat on Freshdesk using WeChat Connect, A new app from Ongair now available on the Freshdesk marketplace.

SMS vs WhatsApp

SMS vs WhatsApp. Which channel is better suited for modern customer engagement?

WhatsApp for Business

WhatsApp for business is finally coming (back) to Ongair. See how you can provide fast and personal customer service to over 1.5Bn people worldwide

June 2018: What's new at Zendesk

TL;DR New year. New features. Better experiences all around. We’ve added 20+ features that make the agent experience smoother, provide easier ways to track the performance of your team, and smarter