Just Bot it : Bots at work.

Just Bot it : Bots at work.


A chatbot is a computer program that mimics conversations with people through Artificial Intelligence. Here's a quick look at how bots are being used in different industries. 1. Customer Service Customer service excellence is key to competitive advantage and Digitally-savvy customers look for options that provide seamless support and customer

Conversational AI

Conversational AI


Remember the last time you were on hold for close to “forever” when trying to access customer support? Imagine being able to have the issue resolved in less time through chat or a bot that makes self-service possible. You said Bots? Yes I did..The second most recent Buzzword in

Getting started with WeChat Connect

Getting started with WeChat Connect


WeChat connect for Zendesk allows you to seamlessly integrate WeChat®️ messages into your Zendesk work flow. In addition to Email and other traditional channels, you can now easily reach your customers on Wechat without leaving Zendesk. More and more of your customers are spending time on Wechat and other Instant

We are two!

We are two!


This month (26th May) we turned two!! In these two years, we have experienced tremendous growth in Instant Messaging ranging from the increased creation and use of chatbots, the revolution in encryption of instant messaging, the inclusion of voice calling options as well as improved group chat features. Users around

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