Crisps - A cool  plugin for Crisp.im

Crisps - A cool plugin for Crisp.im


One of the things I love about working at Ongair is the innovative culture that’s focused on problem solving.As a tech company, it's in our DNA to solve our own challenges, even when the product we're using isn’t ours. THE PRODUCT One of the tools we love

Analyzing your Customer Service on WhatsApp

Analyzing your Customer Service on WhatsApp


Winston Churchill famously said, "I only believe in statistics that I doctored myself". However, if you work in a real business you'll know that stats and metrics are very important (to your boss) especially when you're evaluating your ROI. At Ongair, we've developed the most advanced reports and analytics for

Telcos respond to WhatsApp calling

Telcos respond to WhatsApp calling


#WhatsApp’s calling feature attracts five distinct reactions from #mobile operators. What is your view? pic.twitter.com/s3ktzdIXZU— Delta Partners (@Delta_Partners) May 1, 2015 Stumbled on this tweet from Delta Partners shortly after WhatsApp launched its calling feature. Note, that WhatsApp had originally announced voice calls at

Ongair Announces Zendesk Integration

Ongair Announces Zendesk Integration


Ongair, today announced a new platform that lets businesses communicate with their customers on their favorite Instant Messaging apps directly from the Zendesk customer service platform. Try it out today Over 4 billion people use mobile-based Instant Messaging platforms, sending over 30B messages daily. It’s real-time, personal and allows

Introducing WhatsApp on Zendesk

Introducing WhatsApp on Zendesk


When compared to email and phone, live chat has the highest customer satisfaction rates 71%. It all has to do with speed and how quickly your enquires are answered. Here's a tale of a personal experience... A few months ago, I had booked a double room at Langi Langi Beach

Location! Location! Location!

Location! Location! Location!


'Location! Location! Location! goes the old real estate mantra - The short way of saying that value of land is greatly determined by the quality of its location and its surrounding areas. In a similar way, the value of a lead in terms of Marketing & Sales is greatly determined

Easily Manage your WhatsApp Group Chat

Easily Manage your WhatsApp Group Chat


Chase Bank Kenya was the first bank to use WhatsApp for customer service. They recently upped their interaction on this platform by inviting people in financial groups to add their bank to their group for the purposes of getting investment advice. Source There are an estimated 300,000 investment groups

Receive your WhatsApp messages via Email


WhatsApp users on average receive about 2.2K messages per month. Sounds manageable for an individual. But what happens when you're a company doing customer care on WhatsApp, or running a marketing campaign or perhaps you're a socialite... We received over 1000 messages from about 90 contacts last weekend. Is

Latest posts

Recent Tweet