/ LetMeExplain

How to Setup your WhatsApp Account.

1. Sign Up

Visit the **Ongair Website **and Sign up using your preferred email address and password.

  • If you already have an Ongair account, login into your dashboard and  select, Settings then Add Channels

2. Select a Channel

Select Whatsapp from the Channel list provided.

3. Configure your Account

Ensure that the phone number you intend to use, is active on a phone that can receive SMS, this is only required for the setup process.

  • Register using an active phone number from your preferred network or carrier.

  • Make sure that the number you would like to use is not currently in use on a WhatsApp enabled phone.

  • If you want to use a number that is already on Whatsapp, delete the account on your phone first before registering on Ongair .

4.Activate your Account

  • Once you have completed the registration, a  6 digit code will be sent to your number.

  • Once you receive this code, complete the set up by Keying in the code in the required field.

  • Wait for a confirmation that your account is now active .

5 . Success!! :) Your Account is Ready

Your login details will be sent to the Email address you provided.

  • Access your Ongair dashboard using the credentials provided in the email sent.

If you experience any trouble setting up your account, email us at hello@ongair.im and we'll help you through this process.

Stay tuned for more tips and tircks on how to enhance your customer service experience on Ongair. Or better yet, subscribe to our blog below and get notified whenever any of our articles is fresh off the press.:)


Update: Whatsapp is currently unavailable.We will update you as soon as that changes.