Customer Service on Instant Messaging
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A collection of 7 posts

customer profiles

Case Study: Providing Great Customer Service

Learn from one of our customers about how they're keeping connected to their customers through Ongair

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Facebook

How Businesses Use Messenger to Engage Customers Highlighted at FBiD8 Nairobi

Facebook held its iD8 conference for developers in Nairobi on Friday November 22. One of the pioneers who has built a business on top of the messenger platform..

Juliet Otieno Juliet Otieno
Ongair

Facebook F8 Day Two Recap

Day two of the F8 Annual developer conference - more in AI, VR/AR.

Trevor Kimenye Trevor Kimenye
Facebook

F8 Day One - Recap

F8 - Facebook's Annual Conference kicked off today. Here's a quick recap of day one and what it means for Ongair users.

Trevor Kimenye Trevor Kimenye
Facebook

Important changes on the Facebook platform

What the recent Facebook privacy challenges mean for your business using Messenger and other products. UPDATE: Messenger now available...

Trevor Kimenye Trevor Kimenye
Ongair

We are two!

This month (26th May) we turned two!! In these two years, we have experienced tremendous growth in Instant Messaging ranging from the increased creation and use of chatbots, the revolution in encryption of

Muthoni Wanyoike Muthoni Wanyoike
Trends

Get the " Very responsive to Messages " badge on Facebook

Facebook has continually been working to improve how businesses carry out customer service on the platform. With products like Facebook work which are set to be launched soon, the company has begun to

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