Getting started with WeChat Connect

Getting started with WeChat Connect


WeChat connect for Zendesk allows you to seamlessly integrate WeChat®️ messages into your Zendesk work flow. In addition to Email and other traditional channels, you can now easily reach your customers on Wechat without leaving Zendesk. More and more of your customers are spending time on Wechat and other Instant

How to manage your contacts on Ongair

How to manage your contacts on Ongair


Using IM for business provides a great opportunity for you to talk your customers on a personal and real-time basis. However, as a business, it is important to acknowledge that you are entering a very personal space. This is where your customers talk to their friends and family and have

How to use the new Ongair Reports and Analytics.

How to use the new Ongair Reports and Analytics.


Reports and analytics are a great way for you to understand your clients better. They provide you with relevant business insights that can help you predict high traffic times and resolve them quicker. At Ongair we absolutely love playing with numbers, it’s a love data, crunch data kind of

How to Setup your WhatsApp Account.

How to Setup your WhatsApp Account.


1. Sign Up Visit the *Ongair Website *and Sign up using your preferred email address and password. If you already have an Ongair account, login into your dashboard and  select, Settings then Add Channels 2. Select a Channel Select Whatsapp from the Channel list provided. 3. Configure your Account Ensure

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