Innovative WhatsApp Hack Grows Cafe Sales by 28%

Innovative WhatsApp Hack Grows Cafe Sales by 28%


This week we feature one of the most innovative Whatsapp hacks we've seen to date, The Liquor ticker. Implemented in a popular Delhi restaurant, the concept features a running ticker in place of a WhatsApp status and GIF's in place of a profile picture. The ticker, displays new offers , new

WhatsApp experiments with Business Accounts. What next?

WhatsApp experiments with Business Accounts. What next?


Its only halfway through January and yet 2016 is already proving to be the year when Messaging platforms will really come to the fore. Instant Messaging is already growing faster than Social Media. With the exception of the likes of WeChat and LINE, most messaging apps were previously focussed on

7  interesting stats about Multichannel Customer Service

7 interesting stats about Multichannel Customer Service


Modern day consumers now use at least four different channels when interacting with brands or organizations. The most popular channels are email, telephone, live chat and online self-service portals. Channel preference is changing rapidly based on the technology available to the consumer and the speed of response. More and more

WeChat launches direct call feature

WeChat launches direct call feature


Chinese messaging giant WeChat recently launched their new service WeChat Out that allows users to make calls to mobile phones and landlines from within the app. Although the service is currently available in the US , India and HongKong the company promises to expand its coverage into more countries in the

5 practices towards great customer service in 2016

5 practices towards great customer service in 2016


Modern day customer service has experienced drastic changes due to the sheer number of communication channels available . Instead of phone calls and snail mail, consumers can now use email, social media, text messages, live chats and even video calls. Of all these platforms, Instant Messaging has emerged as one of

Latest posts

Recent Tweet