The 4 Ongair Don'ts
We're always excited to have new clients on board and we’d like to make your Ongair experience as smooth and as effective as possible.
To do this, here are a couple of things you should avoid before and after you sign up on Ongair.
1. DO NOT REGISTER USING A NUMBER CURRENTLY USED ON WHATSAPP
When signing up, make sure the number you are registering is not currently used on Whatsapp. Signing up with an already activated number will cause Whatsapp to stop working on your phone and we wouldn’t want this to happen.
It is preferred if you purchase a new line from a desired provider and use that as your Ongair line. However, if you would still like to use a Whatsapp enabled number make sure that you first delete the account from your phone before using it on Ongair.
2. ENSURE THE SIM CARD YOU WOULD LIKE TO USE IS ACTIVATED
To complete your account activation, it is important that you make sure the line you intend to use is currently on a phone that can receive SMS or Calls. This is because; you will need to input the 6 digit code that will be sent to your number shortly after registration.
Once you receive the code complete the set up by Keying in the code in the provided field.After that, it is no longer a requirement for you to have the line on an active handset.
3. ENSURE YOUR CONTACTS HAVE SAVED YOUR NUMBER / KNOW WHO YOU ARE
To prevent being blocked, ensure your clients have already saved your number. In the event that you are using a new line, personalize your account by setting an appropriate profile picture and status message that will help your clients identify you better.
Personalizing your account also facilitates good customer relations and helps your clients feel closer to you. Find out how to do so here.
Or you can talk about your number on Social Media
If you already have an active presence and following on your social media channels make sure to refer your clients to your WhatsApp Channel. Here's one of our earliest adopters @chasebankkenya
You can contact us via phone (0730 175 000 | 0709 800 000), whatsapp (0773 758196), or social media for any queries. #MfukoniApp ^SD— Chase Bank Kenya (@chasebankkenya) December 8, 2014
4. DO NOT SEND UNSOLLICITED MESSAGES
Only send messages when prompted by a user or when replying to a customer’s query. Sending unsolicited broadcasts may prompt your consumers to block you or report your number.
Maintain a high level of professionalism as you engage and interact with your clients. Here are a few etiquette tips that will go a long way in promoting your client engagement and interaction.
Lastly, if you're experiencing any issues or difficulty with your Ongair account. Kindly email firstname.lastname@example.org and we’ll promptly get back to you.