/ Customer Service

Introducing WeChat on Freshdesk

WeChat (Wēixìn - ‘micro-message’) has taken S.E Asia by storm. It’s free, fun, easy to use and loved by millions across the region as the preferred way to keep in touch with friends and family. As a business operating in this market, or looking to expand there, it is impossible to ignore this channel.


Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service.

Via a new app WeChat Connect, Freshdesk customers can today provide fast and great customer support on WeChat. The app allows customers of a business the ability to contact them via an official WeChat account and the messages create a ticket in Freshdesk.

Ongair CEO, Trevor Kimenye had this to say on the launch of this platform, “WeChat is the largest social messaging platform in S.E. Asia, and we are pleased to bring this channel to the 150,000 Freshdesk customers, as the quickest and easiest way to communicate with their customers in S.E. Asia.

The app is available on the Freshdesk App marketplace. For any enquiries or help getting setup contact Ongair here.