/ Customer Service

WeChat Connect for Zendesk

Are you using WeChat in your business? WeChat has taken S.E Asia by storm. It’s free, fun, easy to use and loved by millions across the region as the preferred way to keep in touch with friends and family. As a business operating in this market, or looking to expand there, it is impossible to ignore this channel.

WeChat (Wēixìn - ‘micro-message’) is a Chinese multi-purpose social media and messaging application developed by Tencent. First released in 2011, it is one of the world's most used apps with over 1 billion users monthly and 920 using it daily.

How does that work if I use Zendesk?

WeChat connect for Zendesk allows you to seamlessly integrate WeChat®️ messages into your Zendesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on Wechat without leaving Zendesk.

Wechat connect converts your WeChat®️ conversations into tickets on Zendesk and lets you manage them just as you would normal tickets from other channels.

Your agents will be able to reply to customers from Zendesk straight into Wechat. Your Zendesk workflow will not change, you can apply Macros, Close tickets, Assign conversations to different agents and use any of Zendesks full feature set.

WeChat connect is powered by Ongair. In addition to WeChat Ongair also has connectors for Telegram, Facebook Messenger and soon Line, Kik and Viber.